Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Vantada, a brand of Monumental Web Design, based in Draper, UT, USA ("Vantada," "we," "us," or "our"). They govern your use of our websites, customer dashboard, and design and hosting services (collectively, the "Service"). By signing up, paying for a plan, or using the Service, you agree to these Terms.

1. Who can use the Service

You must be at least 18 years old and able to form a binding contract. If you're agreeing on behalf of a business, you represent that you're authorized to bind that business to these Terms. "You" and "your" then refer to that business.

2. Your account

You're responsible for keeping your login credentials confidential and for everything that happens under your account. Tell us promptly at security@vantada.com if you suspect unauthorized access. We can suspend an account we reasonably believe has been compromised.

3. Plans, billing, and payment

• Plans. Current plans and prices are listed at vantada.com/pricing. We may change pricing for new sign-ups at any time; existing customers will get at least 30 days' notice before a price change affects them.
• Billing cycle. Monthly plans renew each month on your signup date. Annual plans renew each year on your signup date. All fees are charged in advance and are non-refundable except as stated in Section 4.
• Payment method. Payments are processed by Stripe. You authorize us to charge your payment method on each renewal until you cancel.
• Taxes. Prices are shown exclusive of taxes. You're responsible for any sales tax, VAT, or similar that applies to your purchase.
• Failed payments. If a charge fails, we'll retry and notify you. If payment isn't resolved within 14 days, we may suspend the Service.

4. Cancellation and refunds

• Monthly plans. Cancel anytime from your dashboard or by emailing us. Your site stays live through the end of the paid period. No partial refunds for the current month.
• Annual plans. Thirty-day money-back guarantee from the initial charge. After the first 30 days, if you cancel before the term ends, we'll issue a prorated refund based on the number of full months remaining, calculated at the equivalent monthly rate.
• Refund exclusions. One-time charges (extra pages, migrations, custom work) are non-refundable once work has begun.
• Effect of cancellation. On cancellation, we stop billing, stop hosting, and give you up to 90 days to export your site content. After 90 days we may delete it.

5. What we provide

We build, host, and maintain a website for your business and give you a dashboard to edit content. Specific deliverables — page count, design edits, analytics, support response times — depend on your plan and are described on our pricing page and your order confirmation.

We target a 10-business-day build time from the moment we receive complete onboarding information. Delays caused by missing content, late feedback, or scope changes shift the timeline accordingly.

We aim for 99.9% monthly uptime but do not guarantee uninterrupted service. Planned maintenance, third-party outages, and force-majeure events are excluded from any uptime calculation.

6. What you provide

You're responsible for:

• Supplying accurate business information, photos, copy, logos, and any other content you want on the site.
• Ensuring you have the legal right to use every piece of content you give us (including photos and trademarks).
• Responding to feedback requests during the build so we can hit the 10-day timeline.
• Complying with the laws that apply to your business and the industries you operate in.

7. Content and ownership

• Your content. You retain all rights to content you provide. You grant us a worldwide, non-exclusive license to host, display, copy, and modify that content solely to operate the Service and deliver what you've asked for.
• Your site. Once your site is live and your account is in good standing, the design and content of your site are yours to use for your business. If you ever leave, we'll export the site for you.
• Our platform. The Vantada dashboard, underlying code, infrastructure, templates, design system, and brand remain our property. Nothing in these Terms transfers ownership of the platform or any component of it to you.
• Feedback. If you send us suggestions or feedback, we can use them without restriction.

8. Acceptable use

You agree not to use the Service to:

• Violate any law or infringe anyone's rights (including IP, privacy, or publicity rights).
• Publish content that is unlawful, defamatory, hateful, harassing, sexually explicit, or harmful to minors.
• Send spam, phishing, or unsolicited commercial communications.
• Distribute malware, attempt to break our security, probe for vulnerabilities, or disrupt service.
• Resell, sublicense, or white-label the dashboard without a written agreement with us.
• Operate businesses we cannot lawfully support, including: adult content, gambling (where prohibited), illegal drugs, firearms where prohibited, pyramid schemes, or businesses under sanctions.

We may remove content or suspend accounts that violate this section. For serious or repeated violations we may terminate without refund.

9. Third-party services

The Service integrates with third-party providers for payments, hosting, email, analytics, scheduling, and similar functions (currently including Stripe, Vercel, Supabase, MailerLite, Google, and Cal.com). Your use of those services is subject to their own terms. We're not responsible for third-party services, and an outage or change in their terms isn't a breach of these Terms by us.

10. SEO and marketing outcomes

We care about your results, and we build with SEO in mind. But search rankings, AI search visibility, lead volume, and conversions depend on many factors outside our control (competitiveness of your market, the quality of your content, your reviews, your budget, Google's algorithm). We do not guarantee specific rankings, traffic numbers, lead counts, or revenue outcomes.

11. Changes to the Service and Terms

We may update the Service — add features, retire features, change how something works — to improve it. We may also update these Terms. For material changes, we'll email active customers and update the "Last updated" date above at least 14 days before the change takes effect. If you don't agree to a change, your remedy is to cancel before it takes effect.

12. Suspension and termination

We may suspend or terminate the Service (in whole or in part) if you materially breach these Terms, fail to pay, create a security risk, or if we're required to by law. We'll give notice and an opportunity to cure when practical. On termination, Sections 7 (ownership), 13 (disclaimers), 14 (liability), 15 (indemnity), and 17 (governing law) survive.

13. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied — including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure. Statistical claims on our marketing site are examples, not promises.

14. Limitation of liability

To the maximum extent permitted by law, Vantada and its owners, employees, and contractors will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or lost data, even if we've been advised of the possibility.

Our total liability for any claim arising out of or related to the Service will not exceed the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim or (b) US$100.

Some jurisdictions don't allow these limitations, so they may not apply to you in full.

15. Indemnification

You agree to defend, indemnify, and hold Vantada harmless from any claim, damages, or expenses (including reasonable attorneys' fees) arising from (a) content you provide, (b) your use of the Service, (c) your breach of these Terms, or (d) your violation of any law or third-party right.

16. Confidentiality

Each side agrees to protect the other's confidential information with the same care it uses to protect its own (and at least reasonable care), and to use it only to deliver or receive the Service. This section does not restrict information that is public, already known, independently developed, or lawfully received from a third party without a duty of confidentiality.

17. Governing law and disputes

These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws rules. Any dispute that can't be resolved informally will be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and both parties consent to that jurisdiction. Before filing, please email legal@vantada.com — most things resolve faster that way.

18. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy and any order form or plan page referenced at signup, are the whole agreement between us.
• Assignment. You can't assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• Waiver. Failure to enforce a provision isn't a waiver of it.
• Notices. We'll send notices to the email on your account; you can send notices to legal@vantada.com.
• Force majeure. Neither party is liable for failures caused by events outside its reasonable control.
• Relationship. You and Vantada are independent contractors. Nothing creates a partnership, employment, or agency relationship.

19. Contact

Legal: legal@vantada.com
Security: security@vantada.com
General: hello@vantada.com

Vantada, a brand of Monumental Web Design
Draper, UT, USA